Duties/Responsibilities
·Answers customer questions and resolves issues relating to claims, warranties, and servicing products.
·Demonstrates superior customer relations and meets quality standards.
Knowledge/Skill Requirements:
·Previous customer service, retail, or call center experience (1 year)
·Ability to complete a structured training program (3 – 4 weeks)
·Ability to lead customers to follow complex instructions over the phone
·Demonstrated ability to solve problems without supervisory intervention
·Basic technical aptitude for electronics
·Excellent customer service and communication skills
·Ability to get along with others, accept constructive feedback and exhibit a positive attitude
·Basic PC skills including good familiarity with a Windows environment
·Typing speed: 30 wpm
·Ability to work in a fast paced, production environment
·Availability to work flexible shifts including evenings and weekends
·High school diploma or GED
·Ability to recognize and analyze problems independently and apply any changes needed to complete tasks
·Experience in working alone
·Self-discipline & goal-oriented; low need for social interaction with co-workers
Physical Requirements:
·Able to sit or stand at desk with short breaks and lunch period
·Able to hear and speak clearly using phone headset to communicate with customers
·Able to navigate, view and enter information on computer
Environment
Work at home – free from distractions
Click Here to Apply
·Answers customer questions and resolves issues relating to claims, warranties, and servicing products.
·Demonstrates superior customer relations and meets quality standards.
Knowledge/Skill Requirements:
·Previous customer service, retail, or call center experience (1 year)
·Ability to complete a structured training program (3 – 4 weeks)
·Ability to lead customers to follow complex instructions over the phone
·Demonstrated ability to solve problems without supervisory intervention
·Basic technical aptitude for electronics
·Excellent customer service and communication skills
·Ability to get along with others, accept constructive feedback and exhibit a positive attitude
·Basic PC skills including good familiarity with a Windows environment
·Typing speed: 30 wpm
·Ability to work in a fast paced, production environment
·Availability to work flexible shifts including evenings and weekends
·High school diploma or GED
·Ability to recognize and analyze problems independently and apply any changes needed to complete tasks
·Experience in working alone
·Self-discipline & goal-oriented; low need for social interaction with co-workers
Physical Requirements:
·Able to sit or stand at desk with short breaks and lunch period
·Able to hear and speak clearly using phone headset to communicate with customers
·Able to navigate, view and enter information on computer
Environment
Work at home – free from distractions
Click Here to Apply
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