Government contractor is seeking an experienced person to develop and update Standard Operating Procedures for our federal client. Must have excellent writing and interpersonal skills. College degree preferred.
RESPONSIBILITIES:
* Communicate with client personnel to understand and document inter-departmental procedures and processes
* Work with clients to gather procedural/technical data via phone and/or in person
* Extract information from clients for internal procedures.
* Evaluate and provide workarounds for client issues & notify management of any potential escalations
* Maintain clear and relevant procedural documentation.
* Acquire & maintain current knowledge of client business and responsibilities & record these solutions in our knowledge base
* Provide outstanding and timely customer service
* Work extremely well independently as well as within a team environment
* Share knowledge with teammates
* Complete required documentation for delivery to client
QUALIFICATIONS REQUIRED:
* Extremely analytical and interpersonal skills
* Advanced skill set with Microsoft Office
* Have excellent written and oral communication skills
* Hard working and extremely dependable
* Have exceptional time management skills
* Strong skills in critical thinking to discern which issues can be answered remotely and which must be resolved desk-side
* Quick Learner
* Exceptional relationship building skills with special focus on making a great first impression and building rapport immediately
* Customer-minded and attention to detail is extremely important. Must show ability to follow-up on details until the problem is resolved.
Compensation
Commensurate with experience and market rates.
Contact Information
No phone calls or faxes accepted, and no recruiters please.
RESPONSIBILITIES:
* Communicate with client personnel to understand and document inter-departmental procedures and processes
* Work with clients to gather procedural/technical data via phone and/or in person
* Extract information from clients for internal procedures.
* Evaluate and provide workarounds for client issues & notify management of any potential escalations
* Maintain clear and relevant procedural documentation.
* Acquire & maintain current knowledge of client business and responsibilities & record these solutions in our knowledge base
* Provide outstanding and timely customer service
* Work extremely well independently as well as within a team environment
* Share knowledge with teammates
* Complete required documentation for delivery to client
QUALIFICATIONS REQUIRED:
* Extremely analytical and interpersonal skills
* Advanced skill set with Microsoft Office
* Have excellent written and oral communication skills
* Hard working and extremely dependable
* Have exceptional time management skills
* Strong skills in critical thinking to discern which issues can be answered remotely and which must be resolved desk-side
* Quick Learner
* Exceptional relationship building skills with special focus on making a great first impression and building rapport immediately
* Customer-minded and attention to detail is extremely important. Must show ability to follow-up on details until the problem is resolved.
Compensation
Commensurate with experience and market rates.
Contact Information
No phone calls or faxes accepted, and no recruiters please.
- Location: Capital Hill
- Compensation: Up to 60K per year
- This is a contract job.
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