The Account Representative, Third Party may perform variety of functions to include: Skip Tracer and Processor. The Account Representative uses variety of tools to include the Internet, electronic directory assistance, location service, databases and etc. to verify consumer demographics and actively work the collection and management of refunds. Individual must build rapport with the claimant by contact either through mail, email, fax, or over the telephone and present information in a professional and accurate manner. Incumbent must follow all customer work standards and must meet performance criteria to include assigned goals. Duties include contacting claimants of past due refunds by correspondence and telephone to discuss and secure prompt reimbursement. Incumbent must exercise tact and sound judgment. Work is performed within clearly defined areas of regulations and procedures which is reviewed and monitored by yourself.
MINIMAL QUALIFICATIONS:
High School Graduate or GED Equivalent
Basic competency in using Internet and Skip Trace Navigation Tools
Prior customer service and/or collection experience helpful
Data entry skills
Excellent communication skills, speaking and listening
Ability to Multi-task
Team Lead: Training skill to facilitate transfer of knowledge to others
Team Lead: Strong prioritization and organizational skill
ESSENTIAL RESPONSIBILITIES: (To include but not limited to the following)
Present information regarding accounts clearly and concisely to consumers.
Document all accounts quickly and accurately ensuring accuracy.
Negotiate proper solutions to consumers to include engaging in mutual problem solving
Use skip trace tools to accurately locate and document information concerning consumer demographics.
Utilize established call model to secure a definite commitment to process the overdue claim and/or reimbursement in the most expedient manner.
Identify the extent of the claim and any additional information required to resolve the account. (Full and complete information required).
Determine the best method of reimbursement and advise the consumer of the process. Secure or request Specific Power Of Attorney to support accounts.
Secure information to make distribution as appropriate.
Secure information to make adjustments, trace payments or change entity data as necessary.
Follow up on contacts.
Utilize dialer or established routes to make telephone contact with claimant.
Maintain productivity.
Respond to written correspondence as required.
Respond to claimants requests for information.
Identify right party contact and obtain full and complete information.
Prepare correspondence for standardized forms, itemized forms, and notices sent to claimants.
Document case history.
Complete follow up actions
Utilize client systems and state listing systems for the purpose of obtaining and/or entering data.
Run reports and provide feedback to claimants regarding productivity.
Protect all client claimant information used during processing efforts in accordance with confidentiality and comply with procedures.
Email: job-930296637@craigslist.org
* Location: Las Vegas
* Compensation: $40,000 - $50,000 Annually
* Telecommuting is ok.
* This is a part-time job.
MINIMAL QUALIFICATIONS:
High School Graduate or GED Equivalent
Basic competency in using Internet and Skip Trace Navigation Tools
Prior customer service and/or collection experience helpful
Data entry skills
Excellent communication skills, speaking and listening
Ability to Multi-task
Team Lead: Training skill to facilitate transfer of knowledge to others
Team Lead: Strong prioritization and organizational skill
ESSENTIAL RESPONSIBILITIES: (To include but not limited to the following)
Present information regarding accounts clearly and concisely to consumers.
Document all accounts quickly and accurately ensuring accuracy.
Negotiate proper solutions to consumers to include engaging in mutual problem solving
Use skip trace tools to accurately locate and document information concerning consumer demographics.
Utilize established call model to secure a definite commitment to process the overdue claim and/or reimbursement in the most expedient manner.
Identify the extent of the claim and any additional information required to resolve the account. (Full and complete information required).
Determine the best method of reimbursement and advise the consumer of the process. Secure or request Specific Power Of Attorney to support accounts.
Secure information to make distribution as appropriate.
Secure information to make adjustments, trace payments or change entity data as necessary.
Follow up on contacts.
Utilize dialer or established routes to make telephone contact with claimant.
Maintain productivity.
Respond to written correspondence as required.
Respond to claimants requests for information.
Identify right party contact and obtain full and complete information.
Prepare correspondence for standardized forms, itemized forms, and notices sent to claimants.
Document case history.
Complete follow up actions
Utilize client systems and state listing systems for the purpose of obtaining and/or entering data.
Run reports and provide feedback to claimants regarding productivity.
Protect all client claimant information used during processing efforts in accordance with confidentiality and comply with procedures.
Email: job-930296637@craigslist.org
* Location: Las Vegas
* Compensation: $40,000 - $50,000 Annually
* Telecommuting is ok.
* This is a part-time job.
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