Qualifications :
REQUIRED QUALIFICATIONS:
• BA in related field.
• A minimum of 5 years management experience.
• A minimum of 5 years of related work experience.
PREFERRED QUALIFICATIONS:
• Foundational user of multimedia authoring tools.
• Foundational experience in a variety of media including podcasts, Wikis, blogs and webcasts.
• Experience in a service corporation.
DESIRED KNOWLEDGE/SKILLS/ABILITIES:
• Effective presentation skills.
• Excellent written communication skills.
• Ability to translate highly complex ideas and information to a wide variety to users.
• Excellent analytical skills.
• Ability to work with all levels of the organization.
• Organized and efficient.
• Results driven.
• Ability to influence project partners with conflicting objectives.
• Excellent coaching and mentoring skills.
• Ability to independently manage multiple projects simultaneously.
• Skilled in all Microsoft products including, Excel and Access and PowerPoint.
• Knowledgeable of best practice in technical writing information mapping, cognitive load theory, adult learning and multimedia learning.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Job Responsibilities :
Medco Health Solutions, Inc., (NYSE:MHS) is the nation’s leading pharmacy benefit manager based on its 2007 total net revenues of more than $44 billion. Medco’s prescription drug benefit programs, covering approximately one in five Americans, are designed to drive down the cost of pharmacy health care for private and public employers, health plans, labor unions and government agencies of all sizes, and for individuals served by the Medicare Part D Prescription Drug Program and those served by its specialty pharmacy segment. Medco, the world’s most advanced pharmacy™ is the highest-ranked independent pharmacy benefit manager on the 2008 Fortune 100 list. www.medco.com.
This position can be located anywhere that a Medco Pharmacy or Call Center is located with the possibility of Work At Home.
Tampa, FL
Las Vegas, NV
Franklin Lakes, NJ
Willingboro, NJ
Columbus/Dublin, OH
Fairfield, OH
N. Versailles, PA
Fort Worth/Irving, TX
Spokane, WA
The Sr. Manager of Technical Writing oversees the development and implementation of customized reference materials for all Operations staff. End products include but are not limited to: system user manuals, system release updates, standard operating procedures manuals, client program updates and product updates. Coaches writers and client subject matter experts in creating communications strategy and implementation plans. Mentors writers and client subject matter experts in creating user friendly materials using recognized best practices especially metacognitive processes such as information mapping.
• Must be highly organized with the ability to meet fast paced deadlines. Needs to influence little or leverage other project partners from other departments who have competing goals in order to produce the best possible product mitigating safety and quality risks as well as operational rework.
• Work with IT, Operations Support , Marketing, Account Management and other business partners to determine need and best solutions.
• Create necessary document development processes including SOPs, project plans, schedules and performance criteria.
• Manage all HR and administrative processes.
• Edit department produced materials and coach writers on best practices including information mapping, coherence, contiguity, modality and redundancy.
• Drive department strategy and enhancements to increase success and client satisfaction.
• Lead cross functional teams to install new communication projects.
• Develop and manage department budgets.
• Develop and deploy communication plans for new business, training or performance improvement projects.
• Define, develop and maintain reporting to measure project and product effectiveness.
• Ability and willingness to champion the needs of associates against time and cost objectives to support performance goals while meeting project requirements.
Apply Now
REQUIRED QUALIFICATIONS:
• BA in related field.
• A minimum of 5 years management experience.
• A minimum of 5 years of related work experience.
PREFERRED QUALIFICATIONS:
• Foundational user of multimedia authoring tools.
• Foundational experience in a variety of media including podcasts, Wikis, blogs and webcasts.
• Experience in a service corporation.
DESIRED KNOWLEDGE/SKILLS/ABILITIES:
• Effective presentation skills.
• Excellent written communication skills.
• Ability to translate highly complex ideas and information to a wide variety to users.
• Excellent analytical skills.
• Ability to work with all levels of the organization.
• Organized and efficient.
• Results driven.
• Ability to influence project partners with conflicting objectives.
• Excellent coaching and mentoring skills.
• Ability to independently manage multiple projects simultaneously.
• Skilled in all Microsoft products including, Excel and Access and PowerPoint.
• Knowledgeable of best practice in technical writing information mapping, cognitive load theory, adult learning and multimedia learning.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER
Job Responsibilities :
Medco Health Solutions, Inc., (NYSE:MHS) is the nation’s leading pharmacy benefit manager based on its 2007 total net revenues of more than $44 billion. Medco’s prescription drug benefit programs, covering approximately one in five Americans, are designed to drive down the cost of pharmacy health care for private and public employers, health plans, labor unions and government agencies of all sizes, and for individuals served by the Medicare Part D Prescription Drug Program and those served by its specialty pharmacy segment. Medco, the world’s most advanced pharmacy™ is the highest-ranked independent pharmacy benefit manager on the 2008 Fortune 100 list. www.medco.com.
This position can be located anywhere that a Medco Pharmacy or Call Center is located with the possibility of Work At Home.
Tampa, FL
Las Vegas, NV
Franklin Lakes, NJ
Willingboro, NJ
Columbus/Dublin, OH
Fairfield, OH
N. Versailles, PA
Fort Worth/Irving, TX
Spokane, WA
The Sr. Manager of Technical Writing oversees the development and implementation of customized reference materials for all Operations staff. End products include but are not limited to: system user manuals, system release updates, standard operating procedures manuals, client program updates and product updates. Coaches writers and client subject matter experts in creating communications strategy and implementation plans. Mentors writers and client subject matter experts in creating user friendly materials using recognized best practices especially metacognitive processes such as information mapping.
• Must be highly organized with the ability to meet fast paced deadlines. Needs to influence little or leverage other project partners from other departments who have competing goals in order to produce the best possible product mitigating safety and quality risks as well as operational rework.
• Work with IT, Operations Support , Marketing, Account Management and other business partners to determine need and best solutions.
• Create necessary document development processes including SOPs, project plans, schedules and performance criteria.
• Manage all HR and administrative processes.
• Edit department produced materials and coach writers on best practices including information mapping, coherence, contiguity, modality and redundancy.
• Drive department strategy and enhancements to increase success and client satisfaction.
• Lead cross functional teams to install new communication projects.
• Develop and manage department budgets.
• Develop and deploy communication plans for new business, training or performance improvement projects.
• Define, develop and maintain reporting to measure project and product effectiveness.
• Ability and willingness to champion the needs of associates against time and cost objectives to support performance goals while meeting project requirements.
Apply Now
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